FAQ

1What is Privilege club and What are the benefits?

The Privilege Club is an exclusive membership program offered by MEW MEW SHOP BD to reward our loyal customers. As part of this club, members can enjoy special benefits, including discounts and exclusive offers. What are the benefits of the Privilege Club? Currently, under the Privilege Club, we are offering the Platinum Membership Card, which provides the following benefits: ✅5% Discount: Enjoy a flat 5% discount on all purchases made through our website (mewmewshopbd.com) or office orders, valid throughout the year. ✅ Exclusive Offers: Access to special promotions and exclusive deals for Privilege Club members. ✅ Priority Access: Be among the first to know about new product launches and offers. 1. How can I qualify for the Platinum Membership Card? ✅To qualify for the Platinum Membership Card, you need to purchase products worth at least 5,000 BDT from MEW MEW SHOP BD. Once you meet this condition, the card will automatically be added to your cart along with your other products. 2. Do I need to create an account to get the Platinum Membership Card? ✅Yes, you must create an account on mewmewshopbd.com. The card is only available to customers who are logged in with a registered account. 3. How will I receive the Platinum Membership Card? ✅ Once you purchase products worth 5,000 BDT or more, the Platinum Membership Card will be added to your order. It will be delivered to you with instructions. Once your order is delivered, your Platinum Membership Card will be automatically activated within 2-3 working days. 4. What are the benefits of the Platinum Membership Card? With the Platinum Membership Card, you will enjoy the following benefits: ✅5% Discount: Get a flat 5% discount on all purchases throughout the year on mewmewshopbd.com. ✅ When you log in to your account on our website, you'll find a special Coupon Section where your membership coupon will be available for easy use. 5. Can I use the Platinum Membership Card with other discounts or promotions? ✅ No, the 5% discount from the Platinum Membership Card cannot be combined with other regular coupons, discounts, or promotions, including cashback offers. 6. Where can I use the Platinum Membership Card? ✅ The Platinum Membership Card can be used only for purchases made on the MEW MEW SHOP BD website (mewmewshopbd.com) and In-store Purchase 7. Can MEW MEW SHOP BD modify or cancel the Platinum Membership offer? ✅Yes, MEW MEW SHOP BD reserves the right to modify or terminate the Platinum Membership promotion at any time without prior notice.

2What is your Return & Refund policy?

1. What is your return policy? ✅When you receive your product, please inspect it thoroughly in the presence of the delivery personnel. If you notice any defects, signs of expiration, or other issues, you must notify the delivery personnel immediately. Once you accept the product, you lose the right to return or exchange it. 2. What is your refund policy? ✅In the case of a delivery failure, we will fully refund your payment. If you cancel the order during delivery, you will be charged for the delivery fee, and the product must be returned in its original condition and packaging. Refunds for advance payments will be processed within 7-10 working days after receiving your claim.

3What should I do if I receive the wrong product?

✅ If you receive the wrong product, inform us immediately. As long as the product is unused, with the manufacturing seal intact, we will exchange it for the correct one. If an exchange is not possible, and you’ve made an advance payment, we will process a refund within 7-10 working days after receiving your claim.

4How can I exchange a product?

✅ To exchange a product, it must be unused, in its original condition, and with the manufacturing seal intact. You can only exchange the product if a replacement is available in stock. Please contact our customer service to confirm availability. You will be responsible for the delivery charges for the exchange.

5What is your order cancellation policy and long will it take to receive a refund after a cancellation or return

What is your order cancellation policy? ✅ You can cancel an order only before it has been shipped. If the order has been processed for shipping, cancellation is not possible. In this case, you may refuse delivery, and once we receive the returned package, we will issue a refund minus any shipping costs. If you wish to cancel, please contact customer service as soon as possible. How long will it take to receive a refund after a cancellation or return? ✅ Refunds for canceled or returned orders will be processed within 7-10 working days after your claim is received. If you have further questions, you can contact our customer support at +8801408-076089.

6Can you cancel my order at any time?

✅ Yes, we reserve the right to cancel any order at any time for any reason. If we cancel your order, we will notify you promptly and issue a full refund.